Support
Something not working? Email us.
A challenge, a workout that did not verify, a payment, a refund, deleting your account.
Common questions
Answers to the things people email about.
How do I sign in?
ZoneStreak uses email sign-in codes, so there is no password. Enter your address and we send a code. If it does not arrive, check spam, then contact support.
Why was my workout not counted?
A workout may not count if your device recorded no usable heart-rate data, if it was entered manually, or if it came from a source we do not yet recognize. The app shows the reason. If it looks wrong, contact support before the week closes on Sunday at 11:59 PM in your time zone.
How do I grant or revoke health data access?
Apple Health, then Sharing, then ZoneStreak. Or your Whoop settings. We read only the workout and heart-rate types verification needs, and you can revoke at any time. Revoking stops workouts being verified for any challenge you are in.
How do I get a refund?
Withdraw from the challenge screen, or email support@zonestreak.com. Refunds are full and automatic any time before a challenge starts. After it starts, the Pricing and fees page lists the cases we still refund.
How do I delete my account and my data?
Delete it from within the app, or email support@zonestreak.com from the address on your account. We delete or de-identify your personal data and keep only the financial records the law requires. The Privacy Policy has the detail.
What should I include when I report a bug?
Device model, iOS version, what you were doing, and roughly when. That is usually enough to find it in the logs on the first reply.
Health and safety
ZoneStreak does not give medical advice.
It is not a medical, healthcare, or fitness-advice service, and it does not tell you what is safe for you to do. Consult a qualified professional before starting or changing an exercise program. You train at your own risk, and a challenge goal is one you choose, never one you are required to exceed.